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potential of Artificial Intelligence (AI) for your business

Intelligent Solutions

Conversational AI

Innovative speech recognition technologies are gaining acceptance in more and more fields of application – including the business world. AI technologies such as Natural Language Processing (NLP), Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) are often used as digital assistants – they understand human colloquial language, recognize semantic connections and draw conclusions from the information they gather. Skills that are perfect, for example, for improving communication between humans and computers. In practice, similar technologies are often active in client support. There they increase client satisfaction and reduce internal costs.

targens has been involved in the development of conversational AI solutions for many years.

The steps from project planning to implementation:

Analysis

At the beginning there is a detailed needs analysis and the calculation of the economic efficiency. Product development on the basis of a Minimum Viable Product (MVP) is based on the idea of developing a ready-to-use laboratory model in a short time in order to be able to obtain specific client feedback. In parallel, we design initial scaling scenarios.

Prototyping

Based on the specifications, prototype development including a demonstration of the planned functionalities is started.

Adaptation

The next phase is to incorporate the findings. In addition, there is the adaptation to the system environment of the client.

Implementation

In this phase the final MVP is developed and, in most cases, goes live after a short time. Open interfaces (APIs) enable implementation as an on-premises variant (in your own company), in a specific cloud environment or in our targens Cloud.

Scaling

After successful implementation, the MVP can be expanded or adapted to client needs at any time – both horizontally and vertically.

Conversational AI

Conversational AI can be used in a variety of ways:

  • on the web (chatbot, client support)
  • on a smartphone or tablet (app, mobile messenger)
  • through a voice portal (Voice-Based Interaction)
  • through a contact center (Interactive Voice Response)
  • through a infoscreen (Human Support Augmentation)

The focus is on a self-developed speech recognition system that can be operated on-site in your company. The advantages: significantly higher client satisfaction, relief for support personnel and reduced costs.

Exploratory, Predictive & Prescriptive Analytics
Monitor production processes and detect fraud attempts

Predictive Analytics deals with recognising patterns and making predictions. Prescriptive Analytics additionally provides recommendations for action, such as how a certain trend can be influenced in the desired direction, how an expected event can be prevented or how to react to a future event. Both AI methods are already being used in a wide range of industries – from automation in mechanical engineering (Industry 4.0) to healthcare (treatment of diseases) and optimization of marketing strategies to fraud detection in banks and insurance companies.

Our solutions cover the entire cycle of analytics: from data collection to quality assurance in operation.

Explainable AI – XAI AI decisions explainable and transparent

Every artificial intelligence project needs documentation that can be used to track the decisions made. In a nutshell, AI and XAI belong together. The targens AI team offers both analysis services and individual software solutions for this task.

AI – XAI

What is "Explainable AI"?

Explainable AI (XAI) comprises methods and technologies that make the activities of an AI transparent and clearly explainable. XAI aims to understand exactly why the AI made specific decisions.

AI - XAI

Why is explainable AI so important?

With many AI-based systems, the user cannot understand how and why the results at hand were produced. Due to this “black box” issue, AI processes cannot be used in many cases for legal reasons, for example in automated financial trading or in the assessment of medical studies. Companies therefore need AI that makes comprehensible and reproducible decisions. Explainable AI takes on a central function here and is a precondition for the compliant use of AI.

AI - XAI

What XAI solutions does targens offer you?

Our AI team first analyses your models. In doing so, we also assess proprietary systems. You will receive a comprehensive report on the functioning of your model, including an analysis of the predictions already made. A results report explains them individually and comprehensibly. Additionally, our AI team helps automate the XAI process. For this purpose we develop and program individual software and integrate it into existing workflows. The result: your models and the decisions made by your AI can be consistently and automatically explained – in an intelligible way.

AI - XAI

What are the advantages and benefits I gain from the targens XAI solutions?

  • With targens XAI, predictions of the AI become intelligible for the user.
  • Our solutions play an important role in optimising and improving AI systems. Because with XAI methods and technologies, errors and deviations in the models are detected in time. This prevents wrong and unwanted decisions.
  • With our XAI solutions, AI models and AI systems can be productively deployed even in highly regulated industries such as pharmaceuticals and finance. Only targens XAI can explain the AI-based models and systems.
  • XAI can also be used as a basis for “Prescriptive Analytics”. It is not just a matter of predicting the future, but of actively managing it. This makes it possible to use explainable AI predictions to guide future sales before they actually happen.

The advantages are a significantly higher customer satisfaction, the discharge of employees in the support department and reduced costs.

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AI Speech Recognition – Language and Innovation

Solve the “black box” problems of your AI models and AI systems with targens XAI solutions. Expand the use of AI – especially in industries with strict compliance requirements. Continuously optimize your AI models and AI systems and actively use AI to manage processes for the future.

No matter if you are dealing with neuronal networks, machine learning, deep Learning or innovative speech recognition technologies – in recent years voice control and speech recognition of Artificial Intelligence (AI) have huge undergone technical progress in many fields. In science new recognitions in the field of speech intelligence are constantly shown that are supposed to improve the communication between humans and computer systems.

Speech recognition AI technologies are used as speech assistants more and more often in different application fields in the business world. The AI speech recognition can best be used in the banking and financial sector. No matter if it is in Customer Support or on the company website in the form of a chatbot: automated digital conversation, that further develops thanks to Artificial Intelligence and factors such as Machine Learning not only reduce internal efforts and costs, but also additionally raise customer satisfaction. Information can be recognized on the Internet without any delays thanks to implemented, relevant Conversational AI. With targens, we consult you individually in respect to holistic AI and XAI solutions by using our self-developed technology for speech recognition.

Different clients and situations require different methods. We advise you individually and personally with an eye for the big picture.

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