Application Support

Application Support

In the Competence Center Application Support, targens combines its specialist knowledge and expertise to support customer applications as Outtasking (Run) and to maintain and further develop the applications (Change).

Responsible support with the targens application support

The focus is on targens’ goal of giving its customers comprehensive flexibility when deploying their internal experts in new domains, with targens experts taking responsibility for the support of existing banking applications. We focus on the areas of bank management, such as regulatory reporting, accounting (HGB/IRFS), controlling and securities processing. targens also has competent specialists for other domains and applications such as market data supply or collateral management and technical system support and offers these specialists for application support.

The core of targens’ application support in Run-Mode is the professional 2nd/3rd level incident management for processing troubleshooting tickets and fault elimination on the basis of agreed Service Level Agreements (SLA).

The applications managed by targens are also maintained during change (system maintenance, error corrections) and further developed within the planned life cycle (adaptation).

Support in run-operation

Customisations in change operation

For customisations as part of the change, targens offers a comprehensive consulting solution on technical processes, data models, application architectures, creation of technical concepts, test design, test management, test execution and application documentation as well as implementation and application development in relevant technical environments such as Java with Oracle on Unix, z/OS with DB2 and COBOL, SAS and ab initio.

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The consultants of the Competence Center would gladly like to help you.

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